Frequently Asked Questions

Frequently Asked Questions
1
Simply select your preferred design, size and colour, then proceed to checkout. Once payment is completed, you will receive an order confirmation email.
2
Orders are processed quickly and generally cannot be amended once confirmed. If you need urgent assistance, please contact us via WhatsApp as soon as possible.
3
You will receive updates via email once your order is processed and dispatched. For urgent enquiries, please contact us via WhatsApp with your order number.
4
Singapore orders: - Processing: 1 - 3 working days (2 - 5 during peak seasons) - Delivery: 2 - 4 working days after dispatch International orders - Estimated delivery: 3 - 7 working days after dispatch Timeline may vary during Ramadan, Eid or peak periods.
5
Yes, self-collection is available at our outlets at: - Arab Street - Dunlop Street You will be notified once your ready is ready.
6
Return or exchange requests must be submitted within 3 days (72 hours) of receiving your order. Items must be unworn, unwashed, with tags attached and in original condition. Sale items, customised items, Eid collections, shawls and in-store purchases are not eligible for return.
7
Each product page includes measurements for reference. If you need help selecting the correct size, please contact us via WhatsApp and our team will assist you.
8
To maintain fabric quality and finishing, we recommend: - Dry clean for best care, especially for embroidered or delicate pieces - Hand wash using mild detergent if necessary - Do not machine wash delicate fabrics - Do not bleach - Air dry only (avoid tumble drying) Proper care helps preserve the elegance and longevity of your garment.