PAYMENT POLICY

At Sofiya Designs, we offer secure and convenient payment options for all customers.

Accepted Payment Methods

We accept:

• Major credit & debit cards (Visa, Mastercard, AMEX)
• Apple Pay / Google Pay (where supported)
• Shop Pay
• PayNow (for Singapore customers, where applicable)

All payments must be completed at checkout before orders are processed.

---

Order Confirmation

Once payment is successfully made:

• You will receive an order confirmation email
• Orders cannot be amended once confirmed
• We reserve the right to cancel orders due to suspected fraud, pricing errors, or stock availability (a full refund will be issued where applicable)

---

SHIPPING POLICY

1. Processing Time

Orders are typically processed within:

• 1–3 working days (normal periods)
• 2–5 working days during peak seasons (including Ramadan & Eid)

Orders placed on weekends or public holidays will be processed on the next working day.

---

2. Singapore Delivery

We currently ship primarily within Singapore.

Estimated delivery timelines after dispatch:

• Standard Courier: 2–4 working days

Delivery timelines are estimates and may vary due to courier operations.

---

3. In-Store Collection (Recommended Option)

Customers may opt for self-collection at:

📍 Arab Street outlet (Singapore)
📍 Dunlop Street outlet (Singapore)

Customers will be notified once orders are ready for collection.

---

4. International Shipping (FedEx)

We offer international shipping via FedEx for selected destinations.

Estimated delivery timelines after dispatch:

• FedEx International: 3–7 working days (depending on destination)

Please note:

• Shipping fees are calculated at checkout
• Delivery timelines are estimates and may vary due to customs clearance or local courier handling
• Customers are responsible for any applicable customs duties, taxes, or import charges imposed by their country

---

5. Delays

While we strive to ensure timely delivery, delays may occur due to:

• peak festive seasons (Ramadan/Eid)
• courier disruptions
• customs clearance processes
• international sourcing timelines

Sofiya Designs is not liable for delays beyond our control, but we will keep customers informed where necessary.

---

6. Incorrect Address

Customers are responsible for providing accurate delivery details.

We are not responsible for failed deliveries due to:

• incorrect or incomplete address
• recipient unavailability
• refusal to accept delivery

Redelivery or rerouting fees may apply where necessary.

---

7. Lost or Damaged Parcels

If your parcel arrives damaged:

• Contact us within 24 hours of receiving your parcel
• Provide photos/videos for verification

We will review and assist accordingly.

---

CONTACT

For all shipping enquiries:

📧 sofiya.designs@gmail.com
📱 +65 90260442
📍 Sofiya Designs – Singapore