Terms of Service
OVERVIEW
This website is operated by Sofiya Designs. Throughout the site, the terms “we”, “us” and “our” refer to Sofiya Designs. Sofiya Designs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.
Please read these Terms carefully before accessing or using our website.
1. ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your country or have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor violate any laws in your jurisdiction. Any breach will result in immediate termination of services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without written permission.
3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete or current. Content is provided for general information only and should not be relied upon solely without consulting more accurate sources.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) without notice. We shall not be liable for any modification, price change, suspension or discontinuance.
5. PRODUCTS OR SERVICES
Certain products may be available exclusively online or at our retail outlets located at:
• Arab Street (Singapore)
• Dunlop Street (Singapore)
Our abayas and garments may have slight variations in colour, texture or detailing due to lighting, photography, material batches or handmade elements.
We reserve the right to limit quantities per person, household or order.
6. ORDER ACCURACY AND CANCELLATIONS
We reserve the right to refuse or cancel any order at our discretion, including suspected reseller activity, fraudulent transactions, or incorrect pricing.
If we cancel an order after payment is made, a full refund will be issued.
7. SHIPPING & DELIVERY
Delivery timelines are estimates and may vary due to peak periods (including Ramadan/Eid seasons), customs clearance, courier delays, or international sourcing timelines.
We are not liable for delays beyond our control. Customers will be informed where significant delays occur.
8. RETURNS & EXCHANGES
All sales are generally final. Exchanges may be permitted within a limited timeframe for defective items or sizing issues, subject to availability and approval.
Items must be:
• unworn
• unwashed
• with original tags attached
Sofiya Designs reserves the right to decline exchanges that do not meet these conditions.
9. INTELLECTUAL PROPERTY
All content on this website, including images, videos, logos, designs and text, is the property of Sofiya Designs and may not be used, reproduced or distributed without written consent.
We do not authorise any third party to use our content for resale or marketing.
10. THIRD-PARTY LINKS
Certain content or services may include third-party materials. We are not responsible for examining or evaluating such content.
11. PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
12. ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information without prior notice.
13. PROHIBITED USES
You are prohibited from using the site:
• for unlawful purposes
• to harass or discriminate
• to upload malicious code
• to interfere with security features
Violation may result in termination of access.
14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service. Sofiya Designs shall not be liable for any damages arising from use of our service or products to the fullest extent permitted by law.
15. INDEMNIFICATION
You agree to indemnify and hold harmless Sofiya Designs from any claim arising from your breach of these Terms.
16. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Singapore.
17. CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance.
18. CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
📧 sofiya.designs@gmail.com
📍 Sofiya Designs – Singapore
Unauthorised Resellers
Sofiya Designs operates only through our official website and physical outlets in Singapore. We are not responsible for purchases made through unauthorised resellers.
